• Registered: Aug. 18, 2009
  • Posts: 4

Topic: Help!! Editing my team logs me out!!

Everytime I click Edit to add my team, it logs me out and asks me to log in. Annoying. This is my first time and so far sooooooo annoying and not worth my time. I work for Wilson and was thinking about passing this along to all my colleagues globally. not like this.

  • Registered: Dec. 26, 2008
  • Posts: 217

Re: Help!! Editing my team logs me out!!

Hi lualhati,

So sorry you have been having problems. This is the first time I am hearing of this bug, but we will try our best to quickly help you solve this. First, what OS and browser are you using? My first suggestion would be to try using another browser, like Firefox 3.x. If you are already using Firefox then it might be an issue with one of your security settings. Are you allowed to have cookies? Are there any other security issues that might cause this?

-Charles

  • Registered: Dec. 26, 2008
  • Posts: 217

Re: Help!! Editing my team logs me out!!

FYI - Hope you don't mind, but I edited the title of the post to make it more descriptive in case others are having a similar problem.

  • Registered: Dec. 26, 2008
  • Posts: 217

Re: Help!! Editing my team logs me out!!

Also, what happens if you try to go directly to this link after logging in?

http://www.grandslamfantasytennis.com/create-team/

  • Registered: Dec. 26, 2008
  • Posts: 217

Re: Help!! Editing my team logs me out!!

I just tested creating a team in FF v3.5, IE v7 and IE v8 on a Windows XP PC and it worked fine. Let me know if you are using a MAC, or if you are using a different browser.

  • Registered: Aug. 18, 2009
  • Posts: 4

Re: Help!! Editing my team logs me out!!

I am on IE 7, it's a work computer so i'm sure there are lovely security settings. Unfortunately, if i'm having trouble, i can't forward to my colleagues...

  • Registered: Dec. 26, 2008
  • Posts: 217

Re: Help!! Editing my team logs me out!!

I totally understand. This is a tough one because we have tested in IE7 and have not found any issues like this. Can you create your team on a personal computer for now? We will try to get this problem fixed for the Australian Open so that your colleagues can participate in that event. The team creation part of the fantasy game ends at the start of the tournament tomorrow, so we probably don't have enough time to solve this before then. But I will try. We have until 11am ET tomorrow, and I will do some research and see if I can come up with something.

  • Registered: Jan. 16, 2009
  • Posts: 24

Re: Help!! Editing my team logs me out!!

I have encountered this issue before and have an easy workaround. Use Ctrl-F5 to to a hard refresh of the page. This usually clears the login issue and returns me to whichever page I was trying to reach.

I've encountered the issue on IE7 on a work computer using "rigorous" security settings. It only seems to happen when I am clicking a link from the update email I receive from GSFT.

Hope this workaround helps...