Those other matches still have an "edit" button for me - can you see an edit button next to those matches?
2 Jan. 22, 2012 7:24pm
Re: Late pick locking! (12 replies, posted in Help, Support & Feedback)
Excellent, thanks Dragan. Please let me know if you notice any other issues.
3 Jan. 22, 2012 7:19pm
Re: Late pick locking! (12 replies, posted in Help, Support & Feedback)
Hi Dragan,
Are you able to still edit the Kvitova match now? This is locked in my account and in two of my friends accounts in different time zones.
Thanks,
Charles
4 Jan. 22, 2012 9:01am
Re: Late pick locking! (12 replies, posted in Help, Support & Feedback)
That's very strange - I will look in to that now.
5 Jan. 17, 2012 11:19pm
Re: where's my women's team (3 replies, posted in Help, Support & Feedback)
Hi Charles,
So sorry about this. We have not heard of any other issues with picking teams, but I would be happy to help. Please send me a screen shot of your home page with the picks listed and I will get that fixed for you.
Thanks,
Charles
6 Jan. 15, 2012 10:31pm
Re: Late pick locking! (12 replies, posted in Help, Support & Feedback)
That's very strange. Mine had the correct count down to the start time (7pm Eastern Time in the USA), so perhaps we have a bug with time zones. Can you please let me know if you notice any other strange time issues, such as the start time of matches?
7 Jan. 15, 2012 8:01pm
Re: Late pick locking! (12 replies, posted in Help, Support & Feedback)
Hi Dragan - the matches just started and teams are locked.
8 Jan. 11, 2012 4:00pm
Re: Auto picking should be abolished (2 replies, posted in Help, Support & Feedback)
Hi Don and Dragan,
You can now edit your league and disable the autopick feature. Let me know if you encounter any issues with this new feature and I will get it fixed asap.
Thanks!
-Charles
9 Jan. 11, 2012 3:57pm
Re: Help w/retrieving my account please! :-( (2 replies, posted in Help, Support & Feedback)
You should actually be able to log in with that email address and your password, and then go to Account Options above and edit your email address. You only need access to that account to activate it when you first create an account - you can still log in to GSFT and change your email address even if you cannot access that account.
10 Jan. 10, 2012 6:29pm
Re: Help w/retrieving my account please! :-( (2 replies, posted in Help, Support & Feedback)
No problem, I can take care of that for you. I'll let you know when it is solved.
11 Jan. 10, 2012 6:28pm
Re: Prizes and money transfer? (2 replies, posted in Help, Support & Feedback)
Hi Dragan,
Ace Authentic was supposed to provide prizes for the last three slams, but as far as I know they have not sent the prizes and have ignored my emails and voicemails regarding the prizes. I assume this means that they have decided to stop working with GSFT, although they could have informed me in a more professional manner.
Hold off on registering with money brokers for now - there will be plenty of time to do that after you get 1st place.
Thanks,
Charles
12 Oct. 10, 2011 10:20pm
Re: To Charles (regarding a soammer) (1 replies, posted in Help, Support & Feedback)
Thanks! I will take care of it.
13 Sep. 13, 2011 1:00pm
Re: Forum avatar (7 replies, posted in Help, Support & Feedback)
No problem.
14 Sep. 13, 2011 9:44am
Re: Online Jigsaw puzzle games of tennis star (2 replies, posted in Off Topic)
Very cool, thanks for sharing!
15 Sep. 13, 2011 9:43am
Re: Change in Rankings (1 replies, posted in US Open)
Hi Bing. We had a problem where some teams did not have their picks automatically selected for them so they got zero points for many matches. We fixed this and so some teams will get back points that they earned but were not given to them before.
16 Sep. 13, 2011 9:41am
Re: Welcome to GSFT! (17 replies, posted in Help, Support & Feedback)
Hi backhandpass - all fixed. You are now 3rd in the Yoda cup - not bad at all!
17 Sep. 13, 2011 9:40am
Re: Forum avatar (7 replies, posted in Help, Support & Feedback)
I would suggest you clear your cache in both browsers. The image is probably saved locally so you need to clear that out.
18 Sep. 13, 2011 12:18am
Re: Welcome to GSFT! (17 replies, posted in Help, Support & Feedback)
Hey backhandpass, sorry for the delay in responding. In the future please create a new help topic if you have a problem. Posting in the "Welcome to GSFT!" topic is not a good way to get your issue noticed.
This is a strange issue and seems isolated to your account. We are looking in to it though and we will get it solved. Very sorry about this.
19 Sep. 13, 2011 12:09am
Re: Forum avatar (7 replies, posted in Help, Support & Feedback)
Hi Dragan,
It is already supported. The instructions say: "To upload a photo or avatar, please click on the Browse button and locate the JPEG, PNG or GIF image on your computer. The maximum file size you can upload is 80KB." A "JPEG" is the same thing as a "JPG".
Thanks,
Charles
20 Sep. 1, 2011 5:43pm
Re: Standings Off (14 replies, posted in US Open)
There are different standings. Your men's team has 144 points, and your women's team has 112 points, and we have two different ranking lists for these. You can combine these together in a league, but we keep them separate for the main standings.
22 Sep. 1, 2011 12:09am
Topic: Soderling Glitch (3 replies, posted in US Open)
Today anyone who had Soderling on their team received an email saying that he has withdrawn from the tournament and asking them to log in and select a replacement player. This is the first time for us that a player has withdrawn after the tournament has started (on day 3!), and so our system automatically sent our standard email. Unfortunately we cannot actually allow people to select a player after the tournament has started because this would give an unfair advantage. But there is a benefit to those who had him: if Soderling had played sick he would have surely lost his 1st round match and this would cost you 16 points (-16 points for a 1st round loss), but instead he is simply removed from your team and you get zero points for him. This is much better than what happened to those of us with Li Na on our teams - she tanked in the 1st round and we all lost 16 points.
I understand that this was confusing to many of you and I apologize. I hope you enjoy the rest of the tournament.
Thanks,
Charles
23 Sep. 1, 2011 12:00am
Re: Removing people/teams from my league (2 replies, posted in Help, Support & Feedback)
You should see "(Remove)" next to the name of each team in your league. Clicking this will remove them.
25 Jul. 3, 2011 11:09am
Topic: Congrats to Djokovic! (6 replies, posted in Wimbledon)
He played an amazing tournament from start to finish and surely deserves the title. Congrats!!